[ INFO COVID-19 ]
The health of our employees as well as that of our customers remains our priority, we ensure strict compliance with health rules to prepare your orders.
Our customer service remains at your disposal for any request. Delivery times may be extended, claims for late delivery do not have priority with carriers during the Covid-19 health crisis
1. GENERAL INFORMATION ON DELIVERIES :
Packages are usually shipped 24/48h after reception of your payment, Monday to Thursday.
Orders placed on Friday are shipped on the next working day.
1.1 Expeditions :
FRANCE | EUROPE | French overseas territories | INTERNATIONAL " AFRICA, ASIA, Etc ... "
1.2 delivery Charges :
Shipping charges include packaging, handling and postal fees. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your purchases in a unique order. We can not group two distinct orders and you will have to fulfil expenses of harbour for each of them. A particular care is brought to the parcel containing fragile products.
1.3 delivery Times :
Means delivery times the time taken by the carrier to deliver your parcel after shipment, and support staff of the parcel to the sender in our premises or after filing directly with the carrier or relay point affiliate.
Home : 48 hours ( POSTE / COLISSIMO )
Home : 24 hours ( UPS / CHRONOPOST / DHL)
Relay Point : 48 hours Withdrawal in the relay point chosen SHUTTLE PICKUP, Chronopost
Home : 3 to 5 days ( COLISSIMO INTERNATIONAL )
Home : 24/48h ( DHL EXPRESS / UPS )
DOM / TOM :
Home : 5 to 7 days ( COLISSIMO Dom Tom )
Home : 7 to 10 days ( COLISSIMO INTERNATIONAL )
Home : 3/4 Days ( DHL EXPRESS / UPS )
( i ) Excluding the time for customs local potential
1.3 EXPEDITIONS METROPOLITAN FRANCE:
You have the choice between a delivery With or Without signature.
( i ) Colissimo and Letter book at home. But in case of absence of the recipient at time of delivery, the parcel could be made available at the post office nearest to you. The Recipient must collect the package in good time ( Contact customer service No. 3634 for the Individuals and N° 0825 878 888 for Businesses.
The return of any package in Return Sender will give him to the cost to be borne by the Customer.
1.3.1 : Delivery Without Signature in Metropolitan France:
Your shipment will be delivered by Colissimo or Letter with tracking number without signature to the address indicated. The delivery status of Colissimo is faith. Therefore, in case of dispute delivery ckarlysbeauty.com will rely on the information in the carrier. If the package is marked "Delivered" and confirmed by Colissimo / La Poste, no refund will be done one way or another.
1.3.2 : Delivery With Signature in Metropolitan France :
Your shipment will be delivered by Colissimo with signature to the address indicated. The delivery will be done by hand. This mode of delivery avoids any dispute as you receive your package.
1.3.3 : Shipping with Signature DOM/TOM :
Your shipment will be delivered by the service Colissimo overseas Post with signature to the address indicated. This includes the overseas departments : Guadeloupe / French Guiana / Martinique / Reunion etc ...
1.3.4 : Delivery Point :
Your shipment will be delivered in the Relay Point that you have selected, you even during your order. The parcel will remain at an average of 5 Days at the relay. The packages are delivered against signature.
( i ) The Recipient must collect their parcel within the time. The return of any package in Return Sender will give him to the cost to be borne by the Customer.
Customer Service Chronopost :
1.2 EXPEDITIONS EUROPE / EU and INTERNATIONAL :
Shipments are made by Colissimo international, DHL Express, UPS
- Can I refuse the delivery ?
You can refuse a delivery. In this case it will refund as soon as we received it in return. Attention the cost of insurance and shipping will not be refunded in case of refusal is not justified.
- What is the withdrawal period ?
You have 30 days to return an item that would not satisfy you. It must be return to us in its original packaging and in new condition. Any box open or any product used will be refused.
[ BACK ORDER ]
During the period of withdrawal you can return your order in whole or in part. To do this, you need to make a return request from your customer account.
- What should I do if I receive the package?
When you receive the parcel from the carrier, check the good condition of it and the bands guarantees. If you have any doubt, please do not hesitate to control the content of the package in front of the driver or to the Relay point, or to make a Reservation or simply refuse. Send us immediately an e-mail to firstname.lastname@example.org notify us of the refusal and the reasons for it.
- What to do in case of complaints on the content?
All our shipments are well controlled prior to their departure. Very strict measures that allow us to be sure of the contents of the package, and to be able to control the very rare mistakes when they happen. If therefore, there has been error it is sufficient to send an e-mail for us to do suite and find a fast and effective solution.
- What to do in case of an incident of delivery ? Only Colissimo : delivery Deadlines contractual exceeded 72 hours !
In the event delivery within the network of the carrier Colissimo, we have to wait for a period of 10 Days for France and 15 Days for overseas, 20 Days for international before assuming that the package was lost. After this time, the common agreement or the order is cancelled and you are refunded or we will ship again the products ordered initially subject to stock.
We are deploying considerable efforts to deliver on time clients, thank you and happy shopping on CKARLYSBEAUTY.COM your site Beauty.